【重庆火锅底料批发市场】酒店环境下的基本英语对话+常用单词
一、前厅服务基本对话
1、预订房间
查看有无空房：
A: I need a room for three days from May 2 to May 4. Do you have any vacant(spare)room?
我想订一个房间，5月2号到4号，请问你们还有空房吗?
B: Please wait a moment. I will check it.
请稍等，我查一下有没有空房。
I'm sorry, sir. We are fully booked on that day.
对不起，先生，我们那天的房间已经订满。
Yes，sir.We have some spare room for you.
先生，我们有空余房间可以预定。
房间要求：
A：I'd like to book a room on next monday evening.
我想订一个下周一入住的房间。
B: What kind of room would you like, sir?
先生，您需要什么样的房间?
B：I'd like a suite with an ocean view, please.
我想要一个可以看到海景的套房。
【同类回答】：
I’d like to book a single/double room with a bath/shower.
我想订一个有浴缸/淋浴的单人间/双人间。
询问姓名：
A: Can I have your name, please?
现在我能问一下您的名字吗?
B: My name Is John Deep.
我叫John Deep。
A:Could you spell it for me?
您能拼一下吗?
B:That is J-o-h-n D-e-e-p.
J-o-h-n D-e-e-p。
2、更改预订
A: I'd like to change my reservation for March 19. My name is Mary Chang.
我想更改预订在3月19日来住的房间，我叫张玛丽。
B: Yes, Miss Chang. What seems to be theproblem?
哦，张小姐。有什么问题吗?
A：I'd like to changethe date to March 20, and make that for two singles, not one.
我想把3月19日改为3月20日，并且要两间单人房，而不是一间。
B：Very well. That canbe arranged.
没问题，这件事就交给我办好了。
3、取消预订
A:Room Reservations. What can I do for you?
客房预订处。我可以帮您做什么呢?
B:Yes. I’d like to cancel a reservation, for the travel schedule has been changed.是这样的。我想取消已经预订的房间，因为旅游计划有所改变。
A: Fine, we will cancel it. 好的我们会取消的。
B: Thanks. 谢谢
4、入住酒店
A：Hi, I would like tocheck in.
我要入住。
B：Do you have areservation?
您有预订吗?
A：Yes, my name isSteven Smith. I have a reservation from October 2nd to October 6th.
是的，我叫史蒂文·史密斯，预订了10月2日到10日的房间。
B: Yes, Steven Smith. It's for a singleroom with a bath. Is that right?
请稍等。是的，史蒂文·史密斯。您订的是带浴室的单人间，对吧?
A：Yes, that'sright.